Terms and Conditions

General Terms and Conditions of VERA PURE GmbH (VERA PURE)

  1. Acceptance and Scope of the General Terms and Conditions
    1. These General Terms and Conditions (hereinafter referred to as “Terms” or “GTC”) apply to all offers of VERA PURE in its online shop as well as to all contracts, deliveries and services that are or are made based on orders from customers in
      the online shop of VERA PURE.
    2. By placing an order, the customer agrees to the terms and conditions of VERA PURE.
    3. Individual agreements made in individual cases with the customer (in writing) take precedence over the GTC.
  2. Offer and conclusion of contract
    1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.
    2. Information, descriptions and explanations on the website are only approximate and are not considered assured properties. They are only binding if VERA PURE expressly agrees to them in writing.
    3. By clicking on the “Order” button in the online shop, the customer makes a binding order regarding the goods listed on the order page. VERA PURE confirms the receipt of the order and declares by email (subject to clause 2.4) acceptance of the
      order. With this declaration of acceptance the purchase agreement between VERA PURE and the customer has come about.
    4. VERA PURE is entitled to refuse orders without giving reasons.
    5. The contract language is German and English.
    6. All agreements between the customer and VERA PURE concerning the contract and its execution must be made in writing in order to be valid. This also applies to the path condition of the written form requirement.
  3. Scope of deliveries
    1. The scope of deliveries is based on the written order confirmation from VERA PURE. Changes in the scope of delivery and services require a written agreement between VERA PURE and the customer.
    2. VERA PURE is fully entitled to ownership and copyright of all documents supplied.
  4. Prices and terms of payment
    1. VERA PURE offers payments by credit card or direct transfer.
    2. The debit of the credit card account of the customer takes place upon completion of the order.
    3. All prices are quoted in Euro including the Swiss VAT of 7.7% within Switzerland or the Austrian VAT of 20% within the European Union, plus shipping costs.
    4. Please note that you may be charged an additional amount of VAT and customs duties applicable in your home country.
    5. In the case of purchase agreements between VERA PURE and the customer, the total amount to be paid is due immediately.
  5. Transfer of risk and delivery
    1. Benefit and risk are transferred to the customer for disposition of the goods for dispatch.
    2. Shipping via VERA PURE takes place worldwide.
    3. Unless otherwise agreed, the delivery will be made to the delivery address specified by the customer.
    4. Goods purchased via VERA PURE will be shipped with transport insurance. The shipment is made by standard delivery.
    5. Special requests, such as express mailings, can be met by agreement, the additional costs incurred by the customer.
    6. The estimated delivery time is displayed to the customer in the respective product description and is valid from receipt of payment.
    7. Limited production series and customized products require more effort. The approximate delivery time will be communicated to the customer with the order confirmation. With a request for acknowledgment.
    8. The delivery time may be subject to customary fluctuations in postal delivery and may be delayed by events beyond the control of VERA PURE and its vicarious agents, such as customs controls.
  6. Warranty
    1. VERA PURE warrants that the delivered products have no material or functional defects. A lack also applies to the lack of written assured properties.
    2. Excluded is a warranty for defects as a result of normal wear and tear, inadequate maintenance, improper care, incorrect or negligent treatment, improper use, unsuitable cleaning agents, improper interventions by the customer or third parties and excessive use. VERA PURE explicitly refers to their care instructions.
    3. The customer is obliged to check the delivered products immediately upon receipt. Any obvious defects must be reported in writing within 7 days of delivery and any hidden defects within 7 days of discovery. With the notice of defects the customer VERA PURE has to provide the proof of the defect: via photo transmission and possible telephone description of the problem. In case of a late complaint, the warranty obligation of VERA PURE shall be cancelled.
    4. All warranty obligations become time-barred after 2 years from delivery of the product.
    5. Defects contractually notified during the warranty period will be remedied by either repair or replacement at the option of VERA PURE. Further claims, in particular claims for damages are expressly excluded.
    6. In order to remedy the defect, the customer must grant VERA PURE the time and opportunity required in its reasonable discretion. If he refuses to do so, VERA PURE is released from the liability for defects.
    7. If VERA PURE allows a reasonable period of grace to elapse without remedying the defect, the Customer may demand, in respect of the individual defective item, rescission of the contract (conversion) or reduction of the remuneration (reduction).
    8. VERA PURE is only liable for direct damages in cases of intent and gross negligence. The liability for medium and slight negligence is expressly waived. Likewise the liability for indirect damages is excluded.
  7. Retention of title
    1. The delivered goods shall remain the property of VERA PURE until all claims of VERA PURE arising from the present contract (including all balance claims from current accounts) have been settled. Previously, pledging or assignment by way of
      security is prohibited and resale is only permitted in the context of proper business operations. The customer hereby assigns to VERA PURE the claims arising from a resale or other legal reason (eg insurance and damage claims) with respect to
      the reserved goods (including all balance claims from current account). In the event that further provision is required for the legal justification of the retention of title or for the assignment of the claims, the customer undertakes to VERA
      PURE to fulfill the required arrangements at the first request of VERA PURE. The customer hereby gives his permission for a possible registration in the Register of Ownership.
    2. The customer is obliged to insure goods subject to retention of title against fire, water, theft and other damages.
  8. Withdrawal
    1. You have the right to withdraw from this contract within fourteen days without giving any reason.
    2. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
    3. In order to exercise your right of withdrawal, you must inform us (Vera Pure GmbH, email: studio@verapu.re, +41 71 525 24 11) by means of a clear statement (e-mail) of your decision to withdraw from this contract. The declaration of
      withdrawal can be made free of charge.
    4. In order to safeguard the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
  9. Consequences of the revocation
    1. If you withdraw from this contract, we shall reimburse you for all payments we have received from you less delivery costs and any transaction costs (credit card fee, processing fee) without undue delay and within fourteen days from the date
      of return of the goods to VERA PURE. Likewise, the notification of the revocation of the contract must have been received by us within the deadline (see section 8.2). For this repayment, we use the same form of payment that you used in the
      original transaction. Unless something else has been agreed with you.
    2. You must return the goods to us (VERA PURE GmbH, Gartenstrasse 13, 9435 Heerbrugg, Switzerland) immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline
      is met if you send the goods before the deadline of fourteen days. It is the postmark.
    3. You bear the cost of shipping and returning the goods.
  10. Applicable law and jurisdiction
    1. The exclusive place of jurisdiction is the registered office of VERA PURE in Heerbrugg, Canton St. Gallen, Switzerland.
    2. Swiss law is applicable to the contractual relationship, excluding the Vienna Sales Convention.
  11. Data Security
    1. VERA PURE uses state-of-the-art technical and organizational security measures to protect your data from manipulation, loss, destruction and access by unauthorized persons.
    2. Our security measures are constantly being improved in line with technological developments.
  12. Final provisions
    1. Changes and/or additions to the contract and the supplements must be made in writing. This also applies to the path condition of the written form requirement.
    2. The invalidity and ineffectiveness of a contractual provision does not affect the validity of the remainder of the contract. If individual provisions prove to be invalid or ineffective, they will be replaced by new valid provisions that
      correspond as closely as possible to the legal and economic significance of the invalid provision. In a similar way, in the case of gaps in the contract procedure.

 

Heerbrugg, 3.2.2018